25th – 27 July 2016
The Royce Hotel, Melbourne, VIC

The government is pumping billions of dollars into new transport infrastructure. Customer experience is critical in ensuring patronage increases to receive the best ROI and to avoid these assets becoming underutilised.

Real time information, utilisation of customer feedback and data, ticketing and payment innovation and customer perception of public transport are some of the key factors that will ultimately drive customer satisfaction.

With that in mind, the Customer Experience for Transport Summit  has been launched to address these challenges.

Draw on the expertise of 20+ CX industry leaders including:

  • Simon Reed, Head of Bus Systems and Technology, Transport for London
  • Emilie Perrot, Director Customer Experience, Yarra Trams
  • Mark Meade, Customer Insights Manager, Public Transport Victoria
  • Adrian Dessanti, A/Principal Manager, Bus and Ferry Planning, Transport for NSW
  • Steve Mitchinson, Director of Customer Service Delivery, Department of Transport, WA
  • Plus more

Download the full agenda for more information.