The 2016 National Local Government Customer Service Awards were presented at a gala awards dinner on 20 October 2016 at The Lagoon Restaurant, Wollongong.
NATIONAL CUSTOMER SERVICE EXCELLENCE AWARD
Winner: Western Downs Regional Council
Highly Commended: Wollongong City Council
CUSTOMER SERVICE TEAM OF THE YEAR AWARD
Winner: Northern Beaches Council – Central
Highly Commended: Griffith City Council
CUSTOMER CONTACT EXCELLENCE AWARD
Winner: Northern Beaches Council – Central
Highly Commended: City of Canada Bay Council
CUSTOMER FOCUS INNOVATION AWARD
Winner: City of Canning Council
Highly Commended: Wollongong City Council
CUSTOMER SERVICE STRATEGY AWARD
Winner: City of Canning Council
Runner Up: Northern Beaches Council – Central
CUSTOMER SERVICE TEAM LEADER OF THE YEAR AWARD
Winner: Daniela Cangelli, Griffith City Council
Highly Commended: Zareen Wilson, Georges River Council
CUSTOMER SERVICE INDIVIDUAL OF THE YEAR AWARD
Winner: Giselle Topper, Cassowary Coast Regional Council
MEMBER RECOGNITION AWARDS
Beth Langley, MidCoast Council
Clare May, City of Canterbury-Bankstown Council
Lee Wear, Camden Council
Pauline Webb, City of Canada Bay Council
Trevor Martin, Cessnock City Council
Direct Link: www.lgcustomerserviceawards.com.au