Contact Centre Week 2017 – the fastest growing contact centre event in the world
As digitalisation is changing customer expectations in every sphere of life, contact centres must ensure that they are prepared to adapt to these evolutions.
With this in mind, the 2nd Annual Contact Centre Week 2017 summit, taking place 23-24 February on the Gold Coast, will address the Contact Centre Industry as whole, to provide you with key insights, strategies and skills needed to completely transform the customer experience from the outside in.
What you can expect by attending Contact Centre Week 2017:
- 45+ Expert speaker panel – From US, UK, Australia and NZ's Largest Contact Centres, including: City of Sydney, Service NSW, Smart Service Queensland & many more
- 100% New Case Studies – To provide you with the latest strategies to effectively use data and analytics to better understand your customer and improve their experience