City of Sydney joins one-stop online death notification service

The City of Sydney Council has become the first local government organisation to join the Australian Death Notification Service.

Launched late last year, the ADNS allows people to inform government and non-government agencies, superannuation funds, utility providers, telcos, and insurance companies when a family member or friend has died.

Accounts held by participating organisations can be transferred or cancelled online without the need for multiple physical visits with a certified death certificate.

The service works by matching details about the deceased person against the Australian Death Check, and was developed as a national service by the NSW Department of Customer Service in collaboration with Births, Deaths and Marriages agencies across Australia.

Registrar of the NSW Registry of Births Deaths and Marriages Amanda Ianna said the City of Sydney’s decision to become a participating organisation will enable ADNS to build relationships with more local governments throughout Australia.

“Partnering with the City of Sydney will provide ADNS customers with a point of contact to consolidate the death administration process including transferal of residential or business rates, permits, development applications, and more,” Ms Ianna said.

“With an estimated 250,000 residents, the council has one of Australia’s largest metropolitan populations and simplified access to transfers of rates, permits, and everything local government-related.

“We’re excited to see the list of partner organisations grow as we expand the ADNS offering and look forward to welcoming more partners in the near future.”