Federal aged care agency wants clearer lines of communication

A Commonwealth quality assurance agency is looking to improve its communication with stakeholders in the aged care homes services sector.

To that end, the Aged Care Quality and Safety Commission has commissioned the University of Technology Sydney (UTS) to consult with various groups within the sector.

The consultation and research is intended to help ensure that home services providers, recipients, and related individuals and organisations can receive and use important and up-to-date information, including about the commission’s regulatory activities and the aged care reforms being introduced in 2022 and beyond.

The commission wants to hear the views of as many people as possible, including:

  • managers and staff of aged care home service providers and services;
  • older people who receive home care services in their homes, as well as their family members or carers;
  • other organisations who may not be involved in home care services but who have an interest in how the Commission should communicate with the home services sector; and
  • care recipients from culturally and linguistically diverse and Aboriginal and/or Torres Strait Islander communities.

To provide feedback using an anonymous online survey or to register to participate in a focus group, please visit the UTS home services consultation website by Friday 11 February.