Plan Now for 2017: Get your Contact Centre Report

With the rapid pace of change set to continue to transform service delivery in the coming years, contact centres will need to continue to evolve to remain relevant in a changing and competitive marketplace.

So what does 2017 and beyond hold for contact centres?

Ahead of Contact Centre Week 2017, taking place 22-24 February on the Gold Coast, we caught up with five different contact centres across Australia to find out the core areas they are each focusing on to prepare and create the contact centre of the future.

Download the 20+ Page Contact Centre of the Future Report Here

In this report, you can learn more about how:

  • Energy Australia is introducing self-service to create a seamless customer experience
  • Qantas Loyalty is understanding the entire customer journey to create meaningful customer interactions
  • AMP is leveraging data and analytics to create a personalised customer experience
  • The Australian Taxation office is encouraging smarter interactions with customers
  • Teachers Mutual Bank is scaling their contact centre to become digitally led
  • And much more

Interested in finding out more?

View the Contact Centre Week 2017 event guide to see the full speaker line-up and session outline.